Customer Service Agent

2+ years of customer service experience; Strong communication skills; English proficiency (C1 or higher); German, Italian, French, or Spanish is a plus

As part of our Customer Happiness team, you will:

-Work in an international company that puts their customers first and wants to provide an outstanding customer service experience.

-Provide written support to customers globally through email and live chat, utilizing our ticket system.

-Use your quick thinking and negotiation skills to ensure customer satisfaction and optimize processes when it comes to solving customer requests.

-Utilize your tech know-how to efficiently address and troubleshoot technical issues.

-Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”.

-Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level.

Your profile

Key requirements:

-2+ years of professional experience in customer service, ideally with ticket systems

-Great communication skills

-Very good English skills (C1 or higher)

-Proficiency in German, Italian, French or Spanish is a plus

-Valid work permit for Austria

Does this sound like you?

-Interested in new technologies

-Team player with good communication skills

-Proactive, self-sufficient and motivated to learn

-Excited to work in Austria alongside an outstanding team

Fast-track your application process by applying directly through our Tractive careers page: tractive.com/en/hr/careers