Customer Support Specialist (all genders)

communication skills (excellent German), technical skills, economical interests

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

Responsibilities

Are you open, communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist (all genders), satisfying our customers by delivering an outstanding customer experience.

- Support our existing customers with their technical and accounting issues over the phone, ticket and chat

- Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges

- Identify customer needs and forward such requests to our sales department

- Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

Requirements

- University degree in the field of economics, or other relevant vocational education such as commercial or technical training

- Fluency in German and English is mandatory, other languages are a plus

- Windows®/Mac user knowledge desirable

- At least some experience working with customer and/or in sales, e.g. Internships

- Determination, enthusiasm and willingness to learn

- Working independently is just as important to you as team spirit

- Strong communication skills and passion for working with people

What we offer

- Onsite Onboarding in our HQ office for an optimal start

- Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews

- Public transport friendly offices

- Special terms for local gyms

- Access to Corporate Benefits platform with many discounts

- Regular Team events and company-wide celebrations

- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

- Hybrid and Flexible work time with up to 50% home office

- Work From Abroad Program allowing up to 40 days of work outside your contracting country

- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

- For employees in Austria: attractive compensation package above the collectively agreed minimum basic salary (according to the IT-KV: AT/Einstiegsstufe 2.396€ gross/month)