IT Support Technician

IT Support

Job Title: IT Support Technician (HP Enterprise Servers)/Werkstudent

Company: KompiTech - Austria

Location: Various Locations across Austria

Reports to: IT Support Engineer/Service Desk

About KompiTech:

KompiTech is a dynamic and growing IT service provider. We are proud to be expanding our customer base, delivering expert on-ground support to multiple enterprise server clients across Austria. We are building a new team of skilled professionals dedicated to ensuring optimal performance and reliability for critical IT infrastructure. Join us at the ground level and grow with us!

Job Summary:

Are you passionate about computer hardware and eager to kick-start or advance your IT career? As an IT Support Technician at KompiTech you will be the crucial "hands and feet" on-site, providing essential hardware support for enterprise servers at client locations. Working under the guidance of our experienced IT Support Engineers, you'll perform diagnostics, component replacements, and basic troubleshooting, playing a vital role in our service delivery excellence.

Key Responsibilities:

Travel to client sites within your assigned region to provide on-site technical support.

Perform on-site hardware diagnostics, troubleshooting, repairs, and component replacements on enterprise server, storage and network systems as directed.

Execute planned hardware installations, upgrades, and routine maintenance checks according to established procedures and checklists.

Follow detailed technical instructions and guidance provided by L2 IT Support Engineers accurately and efficiently.

Maintain precise and timely records of all work performed, parts used, and issue resolution in our ticketing system.

Provide excellent, professional customer service during all on-site client interactions.

Collaborate effectively with IT Support Engineers

Manage and safeguard any provided tools, parts, and equipment.

Adhere to all company policies, safety procedures, and client-specific protocols.

Required Skills & Qualifications:

Demonstrable hands-on experience fixing, assembling, or upgrading PC and/or server hardware (can be professional, academic, or as a dedicated hobbyist).

Basic understanding of computer and server hardware components, modules, and architecture (e.g., motherboards, CPUs, RAM, HDDs/SSDs, PSUs).

A strong eagerness to learn new technologies and follow technical instructions meticulously.

Good problem-solving aptitude and a methodical approach to tasks.

Professional demeanor, reliability, and excellent customer-facing communication skills.

Valid driving license (B) would be ideal but not necessary and willingness to travel extensively within your assigned region.

Ability to hold basic conversation in German

Desirable Skills & Qualifications:

English proficiency

Familiarity with basic networking concepts.

Experience with ticketing systems.

What We Offer:

A fantastic opportunity to work with cutting-edge enterprise infrastructure technology.

A dynamic and supportive learning environment with comprehensive training, including specific hardware training.

Environment to utilize AI for supporting clients

Clear career progression pathways within a growing company.

Competitive hourly rate for work performed with increase after trial/training period

Reimbursement for travel time and expenses according to company policy.

The chance to be part of a new, foundational team establishing KompiTech's presence in Austria.

Opportunity to make a real impact on client satisfaction.

How to Apply:

Interested candidates are invited to submit their CV and a brief cover letter outlining their relevant hardware experience and motivation for this role to (jobs@kompitech.com or under through our website Join Us page)

Please indicate "IT Support Technician - Austria" in the subject line.

KompiTech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.